Robotic process automation is growing expeditiously with the use of machine learning and Artificial Intelligence (AI). Businesses have integrated RPA into their process to automate tedious and laborious tasks. RPA applications are growing exponentially in other business functions and industries. It is expected to skyrocket from $2B worth in 2021 to $13.4B worth in 2030. IT business leaders don’t see RPA in 2022 as a new and trendy solution; it’s more about what are the results driven through RPA? Businesses want to maximize their results and increase their outcomes through RPA services. IT strategists can build a goal framework that enables incremental automation while their team is putting their efforts into areas that reach their broader goals.
- Intelligent RPA
- No replacement of jobs
- RPA focused MSPs
- RPA Integration with technologies
- Enhance customer experience
Below you’ll find the top 3 RPA predictions and trends in 2022.
1. Intelligent RPA
Intelligent automation is a popular phrase in the RPA process. Intelligent RPA is also widely known as “cognitive RPA.” Cognitive RPA enables businesses not just to run time-consuming or repetitive tasks, but also makes predictions for the future broadcast on current structured and unstructured data.
Intelligent RPA also refers to augmenting RPA tools combined with AI and machine learning, such as optical character recognition (OCR) and Natural language processing (NLP).
- Intelligent RPA has no-error accuracy
- It is very cost-effective
- It helps in increasing productivity
- It improves user experience
2. No replacement of jobs
The fear of automation taking over the control over human jobs is real in corporations. This misconception needs to be addressed by the IT leaders; it is true that RPA will be a fundamental part of the strategies, but in no way can automation replace human workers in IT.
Even a lot of cognitive automation forms require more human intervention at task to smoothen the process. Administrating jobs, tasks based on information, or some manual work will be replaced gradually with the help of machine learning. Humans will still have a competitive edge in fixing problems, focusing on tasks, reasonings, communications, and managing.
3. RPA focused MSPs
Managed service providers (MSPs) offer RPA as a service. Since RPAs adoption cost is around $5k – $15k per bot /year and the solutions take a lot of time to roll out. As more businesses are embracing RPA and incorporating it into their digital transformation strategy.
Utilizing RPA as a service (RPaaS) is to outsource your business automation tasks. It includes taking advantage of RPA automation benefits on a cloud without installment. Using RPA as a service has its own benefits, such as:
- Faster deployment
- No installments or licensing
- Automated software updates
- Security maintenance
- No cost for bots maintenance
- Massive cost reduction
Many IT-oriented MSPs are aimed to provide RPaaS for the future as RAP infrastructure is costly and also requires new hires to maintain and manage bots.
4. RPA Integration with technologies
RPA bots can be integrated with a customer service chatbot. This technology will then run without human intervention and would smoothly process between customer and bot. It can automate needed tasks for customers, such as fetching data from human speech or text. It can also be integrated with employees’ personal assistants
RPA can use other API integrations as well as custom artificial intelligence (AI). It can also be integrated with cognitive services such as NLP (natural language processing) and chatbots.
5. Enhance customer experience
Intelligent RPA scans through the huge data, cleanse it, and make it ready to publish without human intervention. It automates the whole customer experience, even your customer purchase becomes intelligent while using RPA. When your customer is experiencing a smooth process while dealing with you or purchasing results in a higher satisfaction level and trust in your brand.
80% of the time customers interested in your brand or have any query want to talk to a customer representative urgently but instead, they get into a long queue if you design AI-driven technology and with automation techniques, bots can answer most of the questions, your end results will be high on charts. Your customers’ analytics are more vast and all the data is useful for your future campaigns or to understand customer persona.
RPA takes over the human tasks that have nonetheless zero creative input to give. Those manual and repetitive tasks are automated by RPA. There is a slight chance of error or mistakes when a human gives their attention to these small tasks whereas robotics automate these tasks to complete them faster, better, and error-free. It eliminates all the errors and exceptions. It also strengthens your operational security and gives your employees more room to be creative and give their best at mind tasks. You don’t need to learn coding to implement RPA. Organizations require IT skilled individuals who can set up and optimize automation by adopting certain tools.