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OnCall

OnCall is a modern scheduling platform that helps healthcare organizations manage communication and staff more easily. This AI-powered healthcare platform uses a text bot to connect schedulers, clinical leaders, and agency partners to fill scheduling gaps in seconds. Moreover, OnCall capture needs across the organization, improve team communication by engaging staff via text message to meet patient volumes. It also provides tools for time tracking, planning work, and collaboration. With seamless system integration, OnCall helps healthcare teams to drive cost savings across agency partners and deliver better patient care.

POPULAR FEATURES

Smart Interface

Quickly assign shifts with a simple drag-and-drop tool made for fast and precise scheduling.

Access Control

Role-based permissions ensure secure platform usage for schedulers, clinical leaders, and external partners.

Instant Alerts

Send automatic reminders and notifications to keep staff informed and shifts on track.

Conflict Detection

Real-time updates flag scheduling overlaps or missed shifts before they impact operations, ensuring seamless workflow.

Cloud Storage

Secure online data storage allows easy shift access and backup from any device.

Audit Logging

Complete shift history and activity tracking for compliance, transparency, and internal review.

Scalable Architecture

Designed to expand effortlessly across multiple locations, handling growing user and facility needs.

PROJECT REQUIREMENT

OnCall is required to develop a modern, cloud-based healthcare SaaS platform to replace manual, Excel-based workforce scheduling.

A secure and centralized system was the core requirement that simplified shift planning across all departments and facilities.
It was essential to ensure that teams could manage schedules without relying on technical support, which was achieved through user-friendly solutions.
The system needed to show real-time shift changes so staff could stay updated and avoid any confusion.
Enable automatic notifications that update the team whenever schedules are added, removed, or changed.
Role-based access control must be implemented to make sure that only authorized users can access or modify sensitive data.

OUR APPROACH

OCloud Solutions used modern technologies and agile practices to build a scalable, responsive, and real-time OnCall platform.

Serverless Architecture

We have adopted a serverless architecture with AWS Amplify to enable faster development and flexible growth for the platform.

User Interface

User experience and responsiveness were achieved through the use of a React-based frontend.

AWS Services

Syncing real-time data, and storing files were handled with AppSync, Lambda, DynamoDB, and S3.

Agile Process

The development process was based on agile practices to ensure continuous delivery and integrate client feedback.

PROJECT SUCCESS

OCloud Solutions delivered a smooth and manageable healthcare SaaS platform for OnCall which highlights its expertise in creating advanced healthcare solutions.

A cloud-based system replaced manual processes to improve workforce scheduling efficiency, facilitate real-time updates, and reduce admin burdens.
Employed the agile process with weekly sprints and client meetings that kept consistent work while delivering a user-friendly platform solution.
AWS Amplify, AppSync, and Lambda enable reliable and fast serverless deployment, which helps us deliver measurable results.
Close collaboration with end users helped us simplify scheduling logic and enhance overall platform usability.
Role-based access control improved data security, and detailed documentation covered user manuals, APIs, and deployment processes.

RESULTS

OCloud Solutions delivered the OnCall project on time and met all client expectations.

This healthcare platform includes real-time availability and automatic excel-based schedules with automated notifications for seamless shift management

Managers and schedulers found it easier to manage everything including administrative work due to automated notifications and real-time updates.

OnCall improved staff satisfaction by making scheduling simpler, reducing manual tasks, and ensuring smooth coordination between teams.

The client has reported a higher level of productivity, smoother operations, and greater satisfaction with advanced healthcare features.